An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...

Professional home security monitoring can be pricey, but we found ways to bring prices down with the right subscription ...

Knowing exactly when and how to contact an exterminator can be a bit confusing, but Jeff Peters, owner of Peters Pest Control ...

Battery stewardship organization Call2Recycle Canada, Toronto, has announced a new initiative with Staples Professional, the business-to-business division of retailer Staples Canada, to expand its ...

Banner Health’s Poison and Drug Information Center reported a drop in overall call volume but a rise in the severity of those calls.

With the Open To Work feature, you can privately tell recruiters or publicly share with the LinkedIn community that you are looking for new job opportunities. Sending messages to people you know ...

Contact centers play a crucial role in delivering exceptional customer support and driving business growth. With the rise of digitalization and advanced technologies, AI and automation have become ...

When Cody Bellinger showed up at Yankees camp, he was one of four former MVPs in the room. It was easy to be awed by the ...

Urged by first-year Amerks coach Michael Leone to look for more offense, Ostlund had 14 points in 11 games in March. He ...

Fewer emergency callers are placed on long holds as metro Atlanta 911 agencies improve staffing problems and technology breakdowns.

Issuing 114,000 new professional licenses in 2023-24, 35% higher than any other two-year period ... Governor Evers also proposes bolstering DSPS Call Center staff responsible for responding to the ...