Rental car companies shifted rankings as technology determined whether many customers liked their experiences.

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Survey shows higher customer satisfaction with direct banks, as customers feel more supported during challenging times Direct ...

In healthcare, patient satisfaction isn't just a feel-good metric—it's a critical component of successful practice management ...

From legendary trash talk to playing left-handed just for fun, the stories about Larry Bird are almost too crazy to believe.

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Former TikTok director of UX research Eric Morrison testifies in a short video deposition that as of 2022, unlike Facebook ...

Origami's "net promoter score" (NPS) of 64 was the highest of all RMIS vendors profiled in the report. According to the report, the score is an indicator of customer satisfaction based on how likely ...