Ghana's premium poultry company, Ghana Poultry Network, has received the ‘Excellence in Community Empowerment and Partnership ...

Value stream alignment. Define value streams using the customer lifecycle to guide digital transformation and improve efficiency while prioritizing customer experience. Agile strategy approach.

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting ...

Ghanaian video production and events management company, Active Media, has won two tremendous awards for their outstanding ...

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

With a clear focus on purposeful 5G deployment, customer-centric strategies, and sustainable business practices, Ooredoo is ...

Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

A thoughtful approach to orchestration to future-proof your automation strategy can drive meaningful change and business ...

The "AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow ...

New go-to-market relationship to help organizations realize enhanced business value through advanced AI capabilities, ...