Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

The AI Extinction Event: Brands That Can’t Adapt Will Disappear ...

Companies experience changes as they grow. Here are tips to build retention-focused, customer success teams at every stage.

(NYSE: BKSY) won a six-figure contract from a new strategic international customer to provide immediate, subscription-based on-demand Gen-2 imagery and analytics services and comprehensive analyst ...

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

NEWS Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of ...