India's small businesses embrace call center solutions to enhance customer service and streamline operations amidst digital transformation.

MANILA, Philippines — The National Technical Support Center (NTSC), dubbed as the “technical call center” of the Commission on Elections (Comelec), will begin its operations on May 2, 10 days before ...

Learn about ICE's plan to launch a competition for a follow-on contract to continue providing professional support for the ...

A new report from the FBI's Internet Crime Complaint Center (IC3) paints a sobering picture of just how much damage cyber ...

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Online portals are not an option for her 83-year old sister, however, who can only manage phone calls and in-person customer ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

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The Monongalia County Board of Education is considering eliminating the emergency medical services program at the Monongalia ...

The Chanel Culture Fund will support a high-tech center for artists at legendary Los Angeles art school CalArts, focusing ...