User Journey Mapping Tools: Smaply, UXPressia, and Miro enable collaborative mapping of touchpoints. Diagramming Software: Microsoft Visio, Lucidchart, and Draw.io allow for custom diagrams and ...

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The importance of insights into customer journey and how to use them to improve business strategy are examined in this ...

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Traditionally we might think of that interaction as a singular “recruitment phase.” If we use the journey mapping model, we break it out into multiple phases. This is how we make a usable customer ...