The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is simplifying product searches.

Q4 2024 Earnings Call Transcript February 6, 2025 Amazon.com, Inc. beats earnings expectations. Reported EPS is $1.86, expectations were $1.49. Operator: Thank you for standing by. Good day, everyone, ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

In a groundbreaking virtual roundtable discussion hosted by Amazon in collaboration with YourStory Media, thought leaders and ...

UPS CEO Carol Tome said on a call with investors that Amazon is UPS’ largest customer but that it isn't its most profitable ...

# Poor quality of service is rife within the public and private sectors, with limited exceptions. When one experiences quality service it stands out. We pay first world prices for third world service.

UPS said it was cutting its business with Amazon in half by the middle of next year because of profitability concerns. Shares ...

Governance, released by the Bureau of Indian Standards (BIS), has sparked concerns over its broad definitions and ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

New ecommerce brands may be intimidated by the behemoth at first, but the truth is, there are so many ways you can compete with Amazon and build a rewarding online business. Get to know your customers ...

This approach means that the customer doesn’t need to phone or email the cloud provider’s staff to deploy new ... For instance, AWS offers on-demand instances or virtual servers that run on Amazon EC2 ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...