The Future of CX Belongs to AI-Enabled Contact Centre Agents - Matt McKernan, SVP, Americas, Content Guru discusses ...

Poor audio and video holding UK workers back from career opportunities. A quarter (25%) of Brits in the workplace feel ...

Guernsey’s Airline Aurigny have announced that it is to outsource its contact centre to Fiji. The airline will be outsourcing to Mindpearl in Fiji some 10,000 miles away from the airline’s Guernsey ...

Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS ...

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact centre with the potential loss of up to 170 jobs. The site closure is a result ...

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