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Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you ...

Welcome to The Brink. It’s Eleanor Duncan and Edward Clark in London, and Libby Cherry in Frankfurt, looking at the AI impact on call centers. We also have updates on City Brewing, Eutelsat and ...

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enha ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center in the world has announced that it ...

an AI-powered contact center platform for health plans, launched on Thursday. It was built at Redesign Health, a healthcare innovation company. Payers’ contact centers often deal with high call ...

The AI startup also provides a background noise removal feature in order to further mask any sort of ambient noise emanating from the call center employees' location that may give away where they ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy ...

Last year, McDonald’s ended its partnership with IBM and planned to remove AI ordering from more than 100 restaurants, ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...