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YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you ...

Welcome to The Brink. It’s Eleanor Duncan and Edward Clark in London, and Libby Cherry in Frankfurt, looking at the AI impact on call centers. We also have updates on City Brewing, Eutelsat and ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enha ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy ...

Customers of call center operators such as Teleperformance who employ staff there also have this problem. With the help of artificial intelligence (AI), the accents of these employees are now ...

an AI-powered contact center platform for health plans, launched on Thursday. It was built at Redesign Health, a healthcare innovation company. Payers’ contact centers often deal with high call ...

With Trampoline AI, health plans, third-party administrators and supplemental benefit companies can upskill their human call center agents with AI. Trampoline leverages large language models to ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...