New company Journey focused on bringing loyalty program capabilities to independent hotels and vacation rentals.

What Happened: In a social media post, Gerber contrasted his positive hotel experience with what he perceives as Airbnb’s poor customer support. “I was a bit sad to leave our ... he shared, ...

At QuestionPro, Raj leads the CX Consulting and Journey Management business. Raj also currently serves on the faculty at Michigan State University where he teaches the course on CX Measurement in the ...

This template provides a minimal setup to get React working in Vite with HMR and some ESLint rules.

When products deliver exceptional value and stand out in the market, they naturally create brand affinity without extensive ...

Shares in Airbnb, which posted higher-than-estimated earnings Thursday, are surging in morning trading Friday, as the company invoked Amazon’s do-everything retail approach with plans to move ...