The April 15 tax filing deadline is right around the corner, but if you haven’t completed your return yet, you can still use ...

Penn State Extension is pleased to continue providing quality education via various webinars and recordings. If you have ...

DURHAM, N.C. (WNCN) — Revco Solutions in Durham is looking for patient customer services representative. The job is pretty cut and dry. The customer service representative will talk to patients who ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

As part of the Solaria launch, Gladia has partnered with LiveKit, a leading open-source developer framework for real-time AI ...

As part of this collaboration, Zendesk will integrate TELUS Digital's global CXM talent into its support solutions granting ...

Concentrix is leveraging AI tools like GenAI for digital transformation, boosting profitability, and trading at attractive ...

The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

W.W. Grainger has good long-term revenue and margin growth prospects, and the valuation is cheap compared to its peers. See ...

These include, among many others, video call scheduling and recording, screen sharing and annotation, and in-built chat functionalities. Undoubtedly, however, RingCentral’s greatest feature is ...

“In the summer, we're going to be switching our call center platform to a cloud-based application where we have natural language interactions,” he said, adding “that’ll be the start of our ...