AI In Contact Center Market provides growth and developments with US Tariff Impacts for the forecast period from 2025 to ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

Clinical Communication & Collaboration Market in terms of revenue was estimated to be worth $2.6 billion in 2024 and is ...

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

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ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...

The market rout following Trump’s tariffs has raised the prospect of a wave of margin calls against borrowers - Timothy A Clary/AFP As a sea of red engulfed stock market trading screens on ...

Microsoft has abandoned its $1 billion data center project in Licking County, Ohio, citing a strategic investment review. Microsoft aims to maintain its commitment to Licking County by investing ...

For example, 33 of the 37 communications centers have operational and staffing deficiencies, falling below the standard of two telecommunicators on duty. And, according to the report, when multiple ...