The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Lynne Crockett has relied upon her mobile police scanner to stay informed about crime in her neighborhood. The real-time ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

Moderator, "Face the Nation with Margaret Brennan;" Chief foreign affairs correspondent Margaret Brennan is moderator of "Face the Nation with Margaret Brennan" on CBS. Based in Washington, D.C ...

Kansas City Royals left fielder Mark Canha can't catch a double hit by Minnesota Twins' Harrison Bader during the fifth ...

They took back a call they had made just over an hour earlier, in which they had bumped the chances of a recession up to 65%. The forecasting team pulled back on their recession predictions after ...

Brian Wilde, a Montreal-based sports writer, brings you Call of the Wilde on globalnews.ca after each Canadiens game. 4:49 Call of the Wilde: A critical loss for the Habs Call of the Wilde ...

ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...

Please note: Harvard University recently provided a statement on financial stewardship that applies to the Berkman Klein Center’s fellowship roles. Current uncertainties in funding and appointments ...