Over my forty years or so in and around dealing rooms and financial markets, I have heard many theories as to how to approach that problem and have settled on a process that has worked for me ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

This comprehensive functionality empowers your sales and delivery teams to build accurate, competitive quotes faster while maintaining visibility into the financial levers of every project component.

In recent years, lawmakers have focused almost exclusively on stopping the flow of illicit fentanyl to combat the opioid overdose crisis. First appearing as a heroin additive in 2012, fentanyl ...

ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...

Taking a stand on the primate center puts Kotek in a tough political position. AFSCME endorsed her for governor in 2022 and contributed to her campaign. Her call came just as the Physicians ...

Donald Trump and Gordon Chang. (Photos: AP and Chang on Twitter) President Donald Trump seemed to quote from lawyer and political commentator Gordon Chang to call for more tariffs on China. Chang, who ...