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Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

Here’s what business leaders looking to implement GenAI into their contact centers need to know. Helpful human agents listen, understand, propose, and act—but often, these agents are hard to ...

Aircall also makes it very easy to set up a call center in minutes, and so includes a wide range of CRM, help desk, and productivity functions to both support this, as well as improve how your ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...

MANILA, Philippines — A 24/7 command center where the Commission on Elections (Comelec) can get real-time technical reports that could disrupt the conduct of the polls in May from its staff on the ...

Channel 9 teams up with Promising Pages for the 9 Books for Kids Drive Among their many initiatives, our partner in the drive ...

How Does a Conference Calling App Work? A conference calling app allows hosts to set up a dial-in number for participants to call from wherever they are in the world. Conference calling apps can ...