Since Amazon acquired the primary-care service One Medical, elderly patients have been routed to a call center — staffed ...

A former call center agent said workers received 'abysmal' training and were unprepared to help borrowers They alleged staff ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

other elected officials — and most importantly the community — is what drives center staff to do its very best. The ENP certification is a professional benchmark for individuals involved in ...

To celebrate its milestone anniversary, the organization launched a new training program for its call center staff, ensuring they are equipped to meet the growing needs of the community.