Five Democrats are seeking the party's nomination for three Canton council at-large seats in a race that has become more ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

Moderator, "Face the Nation with Margaret Brennan;" Chief foreign affairs correspondent Margaret Brennan is moderator of "Face the Nation with Margaret Brennan" on CBS. Based in Washington, D.C ...

AUGUSTA, Maine (WMTW) - Maine Secretary of State Shenna Bellows has issued the question for the proposed people’s veto of the state’s two-year budget. The effort is led by Rep. Gary Drinkwater ...

"Kalkine Media dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ...

They took back a call they had made just over an hour earlier, in which they had bumped the chances of a recession up to 65%. The forecasting team pulled back on their recession predictions after ...

ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...

Please note: Harvard University recently provided a statement on financial stewardship that applies to the Berkman Klein Center’s fellowship roles. Current uncertainties in funding and appointments ...