Maps Timeline info wanders off forever for users without encrypted backups Google has admitted it lost some customer data, ...

No matter how excellent your products or customer service are, complaints are inevitable in any e-commerce business. How you ...

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A technical issue is causing some drivers who use E-ZPass on the Maine Turnpike to see red or yellow lights and a message to call customer service when they pass through tollbooths, but tolls are ...

American Eagle CEO flags concerning consumer trend. In the earnings report, American Eagle Outfitters CEO Jay Schottenstein ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Managing your business finances can be seamless with QuickBooks. However, if you encounter any issues or require assistance, ...

One customer contacted the group over social media after they had been affected, saying they were having an issue with their credit card online. They said initially on February 20: "My Platinum ...

AI automation managed the spike efficiently, allowing human agents to focus on the most complex issues without feeling overwhelmed. • Personalization: AI can analyze customer data to offer ...