The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Walmart has been trusted by consumers for great deals and good quality for decades, but social media has given shoppers ...

Maps Timeline info wanders off forever for users without encrypted backups Google has admitted it lost some customer data, ...

We have all experienced frustrating customer service at some point, whether it is with Verizon, T-Mobile or AT&T. But just ...

Companies that focus on long-term partnerships instead of one-off transactions are better able to build a scalable revenue ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

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The Wisconsin BBB says consumers should be aware of fake customer support accounts when posting on social media.

Sky will cut about 2,000 jobs — equivalent to 7 per cent of its workforce — as the broadcaster replaces more of its ...

Some experts say that AI can indeed help on this issue and boost customer satisfaction and loyalty, including in interactions with chatbots or emails. AI can already be used to recognise emotional ...