Customers don’t need you to classify their feedback perfectly. They need you to understand their problems and solve them ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Meanwhile, other Redditors in the thread are also sharing their stories and considering filing complaints about the issues ...

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I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Some experts say that AI can indeed help on this issue and boost customer satisfaction and loyalty, including in interactions with chatbots or emails. AI can already be used to recognise emotional ...

A technical issue is causing some drivers who use E-ZPass on the Maine Turnpike to see red or yellow lights and a message to call customer service when they pass through tollbooths, but tolls are ...