In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

Are you looking for high-pay customer service jobs you can do from home? Work at home customer service jobs are fairly p ...

The Ministry of Constitution and Legal Affairs (MoCLA) has expressed gratitude to NMB Bank for facilitating training to ...

A former manager of bus operations at OC Transpo offered a candid look at the transit agency's hiring process at an ongoing ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

The company is looking for candidates with proven experience of the bunker industry and a strong customer-service focus.

BRITISH Airways has a unique First Service Specialist course for its flight crew and it has extremely strict training. The ...

Looking to enhance your professional and customer service skills? Well, you won’t want to miss the 406 Workforce: A Workforce & Hospitality Training Program, scheduled to be in Sidney, Wednesday, May ...

WAACSP has announced the launch of a new professional certification in virtual assistance, marking a significant step in the ...

In this edition of “Ask the Board,” we feature Tim Vogel, CEO and Founder of Scenthound, a membership-based grooming ...

A review has exposed a litany of failures by banks and building societies in dealing with customers facing bereavement ...

For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...