Having the right tools isn’t just convenient—it’s essential for sustainable growth. The best solutions solve real problems ...

A lot depends on what growth stage you’re in. Customer success teams share many responsibilities across companies. They need ...

Businesses must rethink their branding, marketing and customer engagement strategies to remain relevant today.

Business school didn't teach much about marketing strategy, but to succeed as a founder, you must continue to learn and evolve.

Entrepreneurs often believe that with the right business idea and strategy, success is inevitable. While these factors are important, sustained business growth ultimately hinges on customer ...

The company announced it is moving its “customer success service” FastTrack beyond Office 365. It previewed FastTrack for Windows 10 and FastTrack for Dynamics 365, as well as updates to ...

“Customer success as a service” is another way to think about engaging with clients more meaningfully and in turn, grow business for MSPs. Today, customer experience or success requires a ...

Red Hat is laying off nearly 800 employees including several senior and principal project managers, as well as top members of the company’s customer success team. CRN reviewed dozens of LinkedIn ...

“These partners consistently make innovation and customer success their top priority in order to help brands, retailers, ...

NEW YORK--(BUSINESS WIRE)--Everstage, a leading sales compensation management platform, has appointed Kelly McGuire as its new Vice President of Customer Success and Support. In parallel with this ...