Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

A lot depends on what growth stage you’re in. Customer success teams share many responsibilities across companies. They need ...

Businesses must rethink their branding, marketing and customer engagement strategies to remain relevant today.

A well-balanced combination of technology and empathy creates memorable experiences that inspire lasting customer loyalty.

Every time you turn around, it looks like someone is taking a shot at customer success (CS). Whether at last year’s SaaStr or elsewhere, more voices have been calling for new ...

They seemed engaged. Your Net Promoter Score (NPS) showed them as a “promoter.” Your customer success team had regular touchpoints. So, why did they leave? Because renewals don’t die at ...

The company announced it is moving its “customer success service” FastTrack beyond Office 365. It previewed FastTrack for Windows 10 and FastTrack for Dynamics 365, as well as updates to ...

SailPoint, Inc. (Nasdaq: SAIL), a leader in unified identity security for enterprises, today unveiled several new SailPoint Identity Security Cloud updates, all available this quarter. These new ...

NEW YORK, April 8, 2025 /PRNewswire/ -- XY Retail, a global leader in next-generation unified commerce solutions, has announced the launch of its dedicated Customer Success Team (CST ...