A lot depends on what growth stage you’re in. Customer success teams share many responsibilities across companies. They need ...

Businesses must rethink their branding, marketing and customer engagement strategies to remain relevant today.

Entrepreneurs often believe that with the right business idea and strategy, success is inevitable. While these factors are important, sustained business growth ultimately hinges on customer ...

“Customer success as a service” is another way to think about engaging with clients more meaningfully and in turn, grow business for MSPs. Today, customer experience or success requires a ...

The company announced it is moving its “customer success service” FastTrack beyond Office 365. It previewed FastTrack for Windows 10 and FastTrack for Dynamics 365, as well as updates to ...

Gainsight has announced the acquisition of Skilljar, a learning management platform focused on product training and adoption. Gainsight believes it can ...

Every time you turn around, it looks like someone is taking a shot at customer success (CS). Whether at last year’s SaaStr or elsewhere, more voices have been calling for new ...

Having the right tools isn’t just convenient—it’s essential for sustainable growth. The best solutions solve real problems ...

SailPoint, Inc. (Nasdaq: SAIL), a leader in unified identity security for enterprises, today unveiled several new SailPoint ...

NEW YORK, April 8, 2025 /PRNewswire/ -- XY Retail, a global leader in next-generation unified commerce solutions, has announced the launch of its dedicated Customer Success Team (CST ...

Red Hat is laying off nearly 800 employees including several senior and principal project managers, as well as top members of the company’s customer success team. CRN reviewed dozens of LinkedIn ...