AI is the next big thing in customer service. At least, that's what everyone says. And they're not wrong. Businesses are ...

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The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

I bring you greetings today from our customer service space in this column. This is an area of the field we are not only passionate ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...