According to research by Deloitte Digital, brand leaders have jockeyed for decades to find the price points, marketing ...

CAPE TOWN – Telviva’s customer relationship management (CRM) integration solution is designed to bridge Telviva’s advanced ...

Simply sign up to the Accounting & Consulting services myFT Digest -- delivered directly to your inbox. The Pentagon has terminated $4bn worth of IT services contracts with companies including ...

(Reuters) - U.S. Defense Secretary Pete Hegseth has ordered the termination of several information technology services contracts valued at $5.1 billion, including companies such as Accenture, Booz ...

Strategic refresh brings enterprise-grade CCaaS to AI-driven organisations and agile mid-sized businesses With an ever-expanding set of AI Orchestrator features and a fast-to-deploy offer for mid ...

The Forrester Wavetm: Contact-Center-As-A-Service (CCaaS) Platforms, Q2 2025 report identifies NICE among the most significant cloud contact center platforms in the market. "The NICE CXone Mpower ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Platforms ...

Explore the future of the Contact Center as a Service (CCaaS) market, its trends, growth drivers, and impact on modern customer engagement strategies. Empowering customer engagement, Contact ...

Deloitte Australia has been hired by Virgin to accelerate the claims process for customers, and a 70-person taskforce stood up to assist. The average refund to be paid was $55, with about 15 per ...

Virgin said they encourage their customers to make claims as soon as possible as the period for reimbursement eligibility will not last forever. “We have appointed specialists in this area, Deloitte ...

and Deloitte reveals that artificial intelligence (AI), advanced analytics, and digital-first experiences are poised to transform the Credit Protection Insurance (CPI) industry in Canada.