There are many features that represent good customer service in a business. Good customer service is based on making the customer feel welcomed and valued by a business. Good customer service is ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

make the customer’s experience of the business more enjoyable. This makes customers feel like they are valued by the business. A good example would be a car sales dealership which provides ...