There are now more than 20,000 drivers for Evri (formerly Hermes) who deliver up to a staggering four million parcels a week. But what is it really like, rushing from door to door to ensure ...

I work in customer service for Hermes. I'm in my first year of an apprenticeship with the company. In my role we deal with queries from customers about their parcels, so, for example, if they’ve ...