American Airlines has a reputation for losing a lot of passengers' bags. In 2025, here's what the company is doing to improve ...

Airline passengers around the globe spend $33 billion on baggage fees — and now Southwest plans to start charging for the ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

The is one of the best travel cards on the market, offering a long list of perks for a modest annual fee. But if you already ...

Serious about travel? Then you need a card that’s just as ambitious as you are. The doesn’t cut corners. You’ll get generous ...

You can search award flights on JetBlue's site by checking the "Use TrueBlue Points" box in the search window, or you can use ...

Global Airlines: 'obsessive focus on outstanding customer experience' Global Airlines' founder James Asquith's personal ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index.

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

You'll earn decent rewards, and free checked bags can add value — but the card is more expensive than its competitors and lacks some perks you'd expect to find at this level. Many or all of the ...