AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

The City of Cleveland is trying to curb car meets at shopping centers by going after the wallets of property owners.

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

LLM Call Center,AI Call Center,大模型呼叫中心,大模型客服系统，可以对接市面上主流模型与私有模型：OpenAI,LLaMA,Kimi,通义千问,智谱 ...

This past month, we were saddened to hear the news of yet another tragic medication error that claimed the life of a 69-year-old Seattle woman, caused in large part ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

Need a break? Play the USA TODAY Daily Crossword Puzzle. I counted: 31 people spoke at the Middletown Center Public Hearing last Thursday. Not one person, of the 31 people who did speak up, spoke in ...