Even as AI plays a pivotal role, Malhotra emphasised that customer service is ultimately a human-driven function. He urged financial institutions to invest in training staff on the behavioural aspects ...

Streaming platforms such as Netflix have a markedly different approach to acquiring data, as they can source it directly from ...

A $30,000 fine awarded for breaching an employee's privacy is another wake-up call for employers dealing with disciplinary ...

As New Zealand’s prime minister, she became a global phenomenon. And then, after five years, she resigned. Now, as she ...

SYDNEY (Reuters) - New Zealand house prices rose in February on growing buyer interest as vendors set realistic prices that ...

Owned by entrepreneur Craig Heatley, Ōmarino measures over 350 acres and has just 17 lots in the Bay of Islands with pricing ...

SYDNEY (Reuters) - Manufacturing activity in New Zealand expanded in February, hitting the highest levels since August 2022, ...

Scam protections: With New Zealanders losing an estimated $200 million annually to scams, Consumer is pushing for stronger protections. The organisation is calling for laws that will hold banks, ...

IAPP Country Leader New Zealand Daimhin Warner discusses inquiry reports by the Public Service Commission and Stats NZ over the alleged misuse of 2023 Census data and personal information gathered for ...

The body of a Kiwi soldier killed fighting in Ukraine thee years ago has finally been recovered and farewelled in an emotional ceremony.