The Harvard Center for International Development (CID) is a research center working across the University and a global network of researchers and practitioners to build an international pool of talent ...

Reinvent recently added three seasoned professionals—Michael McIntosh, Tammy Trejo and Scott Fertig—to strengthen its ...

Running a business in India means keeping customers happy, and a best call centre solution can make that happen. We ...

One advantage of cloud-based phone communication systems is scale. Site amalgamation, with a single support system, is ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

Why settle for an ancient, analog PBX? The best voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a small-business-friendly price.

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

a provider of advanced communications services for businesses and consumers, today announced the company's Ooma Office phone service has won PCMag's prestigious Business Choice Award for Overall VoIP ...

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ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...