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Research by PwC (2020) indicates that over 70% of service organisations report significant operational challenges and ...

EMS agencies face many complex challenges and are constantly under scrutiny for performance issues across all aspects of their service delivery, including response times, staffing shortages and care ...

Amid funding cuts, operational challenges and shifting audience behaviours, David Reece explores how the arts can take ...

Key Points The Hoshin Kanri system has been around since World War II.  This system is used by some of the best-managed companies on the planet.  This system has plenty of advantages, even for brands ...

近日，全国高校质量保障机构联盟(简称“CIQA”)公布了首批(2024年)招标课题立项的名单 ...

The former Prime Minister submitted expenses claims for £1,557 worth of rent, bills and cleaning expenses for her ...

Any food and beverage business should protect itself against fraud, but a fixation on ‘what the most adulterated food is’ ...

在市场竞争中，售后管理对企业口碑和客户忠诚度的影响不容小觑。调查显示，80% 的消费者会因优质售后服务重复购买同一品牌产品，而超 60% 的消费者会因售后体验差转投竞争对手。这凸显了高效售后管理的重要性，而 PDCA ...

Tensions between South Africa and the new US administration have made headlines in the early weeks of 2025. Early in February, US president Donald Trump took to social media claiming that South Africa ...

Ever wondered what happens during Racing Victoria's veterinary inspections? Join RV's General Manager of Veterinary Services, Dr Grace Forbes, and her team, including independent vets, as they inspect ...

Ever since an Amazon subscription became a thing back in 2005, the service from the world’s largest online retailer has grown from a modest offering to one of the most popular services that ...