The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is simplifying product searches.

Q4 2024 Earnings Call Transcript February 6, 2025 Amazon.com, Inc. beats earnings expectations. Reported EPS is $1.86, expectations were $1.49. Operator: Thank you for standing by. Good day, everyone, ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

In a groundbreaking virtual roundtable discussion hosted by Amazon in collaboration with YourStory Media, thought leaders and ...

UPS CEO Carol Tome said on a call with investors that Amazon is UPS’ largest customer but that it isn't its most profitable ...

# Poor quality of service is rife within the public and private sectors, with limited exceptions. When one experiences quality service it stands out. We pay first world prices for third world service.

UPS said it was cutting its business with Amazon in half by the middle of next year because of profitability concerns. Shares ...

Governance, released by the Bureau of Indian Standards (BIS), has sparked concerns over its broad definitions and ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

Almost 95% of senior business leaders in the U.S. report that they are currently investing in AI, and the number of companies investing $10 million or more in it is expected to rise from 16% last year ...

You will instead need to contact Amazon customer service ... customers can specify which phone number the rep should call. Still, online-chat waiting times aren't bad and we've been able to ...

New ecommerce brands may be intimidated by the behemoth at first, but the truth is, there are so many ways you can compete with Amazon and build a rewarding online business. Get to know your customers ...